Refund Policy

Overview

This Refund Policy explains how refunds, cancellations, billing errors, one-time credit purchases, and Creative Orders are handled for Angled. By purchasing or using Angled, you agree to this policy together with our Terms of Service and Privacy Policy.

We want customers to feel confident trying Angled. If you are a new subscriber and are not satisfied with the platform, you may request a full refund within the first 7 days after your first subscription payment.

7-Day Money-Back Guarantee for New Subscribers

New subscribers are eligible for a full refund of their first subscription payment if the refund request is submitted within 7 calendar days after the first payment date. This guarantee applies once per customer, account, or workspace.

To request a refund under this guarantee, email support@angled.app from the email address associated with your Angled account and include the account email, payment date, and a short note that you are requesting a refund under the 7-day guarantee.

Subscription Cancellations

You may cancel your subscription at any time from your billing settings or by contacting support. Cancellation stops future renewals, but it does not automatically refund charges that have already been processed unless the charge qualifies under this policy or applicable law.

After cancellation, access generally remains available until the end of the current paid billing period unless otherwise stated in your account or required by law.

One-Time Credit Purchases

One-time credit purchases and supplemental credit packs are generally final once credits have been used. If you believe a credit purchase was made by mistake, duplicated, or affected by a billing error, contact us as soon as possible at support@angled.app so we can review the transaction.

Creative Orders

Creative Orders involve manual or semi-manual fulfillment, editor review, generation work, and delivery workflows. Creative Order charges or credits are generally not refundable once an order has been submitted, work has begun, or generated deliverables have been provided.

If Angled cannot fulfill a Creative Order, if an order fails because of a platform issue, or if there is a billing or credit-reservation error, we will review the issue and may provide a refund, credit return, replacement delivery, or other remedy at our discretion and as required by applicable law.

Billing Errors and Unauthorized Charges

If you believe you were charged in error, charged more than once, charged after cancellation, or did not authorize a charge, please contact us immediately at support@angled.app. Include your account email, the transaction date, and the receipt or invoice identifier if available. Do not send full card numbers, passwords, or other sensitive payment credentials by email.

Refund Processing

Approved refunds are returned to the original payment method when possible. The time required for a refund to appear depends on the payment processor, card network, and your financial institution.

We may decline refund requests that fall outside this policy, involve abuse of the service, involve excessive or fraudulent use, or relate to credits, orders, or subscriptions that have already been substantially used, except where a refund is required by applicable law.

How to Contact Us

Refund and billing questions should be sent to support@angled.app. For general support, you can also visit our Contact Us page.